Privacy Policy

Pure Windows (“we”, “us”) provides window cleaning services in San Clemente, California and along the South Orange County coast. This Privacy Policy explains what information we collect when you visit purewindowssanclemente.com, call, text or email us, or book a visit, how we use that information, and the choices you have.

Information We Collect

Information you give us. This can include your name, phone number, email address, property address, details about your windows and property, access instructions such as gate codes, photos you send us, and anything you tell us during a call, text or email.

Information collected automatically. When you visit our website, our web host and standard WordPress tools may record technical details such as your IP address, browser type, device, the pages you view, and the date and time of your visit. We may use cookies and similar technologies to keep the site working and, if we add them, to understand how the site is used.

Fonts from Google. Our website loads fonts from Google Fonts. When your browser loads them, Google may receive your IP address and basic browser information, which is governed by Google’s own privacy policy.

How We Use Your Information

• To answer your questions and give you a price for your windows.
• To schedule, confirm access for, and carry out your visit, and to send photo reports or follow-ups.
• To keep records of our work and communicate about your appointments.
• To maintain, secure and improve our website.
• To protect our rights and comply with legal obligations.

How We Share Your Information

We share information only when it is needed to run our business or when the law requires it. That can include service providers that help us with website hosting, email, scheduling or payments; authorities, if we are legally required to respond; and a successor business if we are ever sold or merged. We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

Cookies and Analytics

Cookies are small files stored in your browser. Some are needed for the site to work properly. We may use analytics tools in the future to learn which pages are helpful. You can control or delete cookies in your browser settings, though some parts of the site may work less smoothly if you block them.

Phone Calls, Emails and Texts

If you call, text or email us, we may keep notes about your request so we can serve you properly. If we ever record a call, we will tell you at the start. We use your contact details to respond to you and to manage your visit, and we do not use them for unrelated marketing.

Data Retention and Security

We keep information for as long as we need it to provide our services, keep business records, resolve disputes and meet legal requirements. We use reasonable safeguards to protect your information, but no website or method of storage is completely secure, so we cannot promise absolute security.

Your Privacy Choices and California Rights

If you live in California, you may have the right to know what personal information we hold about you, to ask us to correct or delete it, to opt out of the sale or sharing of personal information (we do neither), and to be free from discrimination for using these rights. To make a request, email us at hello@purewindowssanclemente.com or call (949) 555-0134. We may need to confirm your identity, and we will respond within the time required by law.

Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us information, contact us and we will delete it.

Links to Other Sites

Our website may link to our social media profiles or other sites. Those sites have their own privacy practices, and we are not responsible for them.

Changes to This Policy

We may update this policy from time to time. When we do, we will change the “last updated” date at the top of this page. Continued use of the site after a change means you accept the updated policy.

Contact Us

Questions about this policy? Email hello@purewindowssanclemente.com or call (949) 555-0134. You can also visit our Contact page.